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FAQ

Where can I get a replacement chord?

Available on tidalforceproducts.com

Why am I only hearing sound on one side?

Check to ensure both sides are properly plugged in.

Can I use this on my laptop?

Yes, they can used on your laptop or desktop.

What is the size of the headphone jack?

3.5mm and we provide a 6.5mm adapter for your use

Are the chords detachable?

Yes, they are detachable.

The sound seems to be changing since I first started using these, is that normal?

Yes, planar magnetic technology has a “burning in” period when first used. They will start to have a “fuller” sound after some initial use. We recommend using them for an extended period of time when you receive them so the “burning in” phase is shortened.

Is the cable bi-directional?

Yes the cable can be plugged in either direction

Will the cable work with 3D TV’s and projectors?

Yes the cable is designed for high bandwidth projection

Does the cable support ARC?

Yes the Premium HDMI Certification ensures ARC compatibility

Can it give me 60 fps on 4k?

Yes the Premium specification calls out for 18Gbps transfer speeds. Please refer to our technology page for graphs which provide you info on transfer speeds.

Are the cables HDCP 2.2 compliant?

Yes Premium Certified insures compliance

Coming soon…

Coming soon…

Coming soon…

What is your warranty on HDMI products?

We offer a lifetime warranty on our Premium Certified HDMI cables covering manufacturing defects. Misuse of the products that result in damage to the product is not covered.

What is your warranty for Headphones?

We offer a 1 year warranty on planar headphones against manufacturing defects. Misuse of the products that result in damage to the product is not covered.